How to Refund a Steam Game in 2023

This Post is on How To Refund A Steam Game?

Returning a game on Steam can feel like an emotional roller coaster…

…there are highs of anticipation, the disappointment when you realize it’s not quite what you wanted, and then the joy that comes with getting your money back.

Navigating the refund process on Steam can be daunting, but with our guide to understanding how to get a refund for a game purchased through Steam, you’ll have nothing to worry about.

Whether you’ve realized that the game isn’t for you or if technical issues prevent you from playing at all, we’ll help you understand the ins and outs of the refund system.

We’ll walk through which games qualify for refunds and the steps to take in order to ensure your request is processed smoothly and quickly.

With our helpful tips and tricks, returning a game on Steam will no longer be something to dread.

Instead, it will become part of your gaming experience as easy as purchasing one!

Returning Steam Games

So read on to learn more about how to get a refund for a game bought through Steam – because who wants their hard-earned cash going towards something they don’t want?

Understanding Steam Refunds

Refunding a Steam game may seem like an intimidating prospect at first, but the process is actually quite straightforward.

You simply need to know what’s involved and understand their own eligibility requirements.

Navigating the digital terrain of refunds doesn’t have to be hard; with a few quick steps, users can get back on track in no time.

From understanding your rights as a consumer to determining if you meet all necessary criteria for reimbursement, having this knowledge will make the journey smoother.

Eligibility Requirements For Steam Game Refunds

Did you know that 1 in 4 Steam purchases eligible for a refund is successfully returned?

Now, let’s get into the details of what makes a purchase from Steam eligible for a refund.

When it comes to refunds on Steam, the main eligibility requirements are:

  • If you have played the game less than two hours and bought it within the last 14 days, you can receive a refund.
  • If you are looking to receive a refund for in-game purchases or subscriptions, typically you must request the refund within 48 hours of purchase.
  • Refunds on in-game content are handled on a case-by-case basis, so make sure to reach out to customer service if needed.
  • DLCs and items outside of games (such as skins) may not qualify for returns at all.

The extent of these criteria varies depending on the type of game or item purchased and its publisher’s policies.

For instance, some publishers allow more generous terms when returning their products while others do not offer any returns whatsoever.

In addition to meeting these basic requirements…

…if an account has violated Steam’s subscriber agreement prior to making a purchase then they will no longer be able to request a return regardless of how long ago the violation occurred.

Therefore, you should always abide by the rules set forth by Steam when using their services.

This is especially important if they plan on requesting a refund later down the line as doing so without following proper procedures can result in refusal or permanent banning from using future services provided by Valve Corporation.

How To Refund A Steam Game?

When it comes to requesting a refund for a Steam game, there are several important steps to take.

First and foremost, you must meet the eligibility requirements in order to receive a full or partial refund of your game purchase.

After that’s confirmed, here’s how to go about getting your refund:

#Step 1: Log into your Steam account.

Login to steam account

#Step 2: Open the ‘Help’ page or Right Click on Profile (Upper Right Corner).

#Step 3: Now Select Account Details.

select account details

#Step 4: Under Store and Purchases. Click on ‘View Purchase History’.

View purchase history

# Step 4: Choose the game you want to refund.

Choose the game

# Step 5: Click ‘I’d like to request a refund’ and provide a reason for the refund.

Click on I would like to refund

# Step 6: Click ‘Submit Request’ and wait for a response from Steam.

# Step 6: If your refund is approved, you will receive an email letting you know the funds have been returned to your Steam Wallet or the original payment method.

Once you’ve submitted your request, all that remains is to wait for an answer from Steam customer service regarding its status.

Keep in mind that depending on your issue, you may need additional assistance from them before they can process your refund.

With this understanding, let’s move on and explore what time limitations are associated with refunds for Steam games.

Understanding Time Limitations

When requesting a refund for a Steam game, it’s important to understand the time limitations.

All refunds are handled on a case-by-case basis and are subject to certain restrictions.

Generally speaking, games that have been purchased within 14 days of release and played less than two hours can be refunded in full.

Games outside this limitation may still qualify for partial credit or store credit instead of an actual cash refund.

In addition, any downloadable content (DLC) associated with the title must also be returned when seeking a refund.

In other words, all titles previously purchased from the same account as part of a bundle must be returned together if you want your money back.


  • When seeking a refund for a Steam game, make sure you’re aware of the 14-day window and 2-hour playtime limit.
  • Also keep in mind that DLCs need to be returned along with the original purchase for full reimbursement eligibility.
  • This way, you’ll know exactly what your options are before submitting your request.

Checking The Refund Status

Once you understand the time limitations for requesting a Steam game refund, it’s time to check its status.

Here are a few things to consider:

  • Make sure that your request was within the two-week window since purchase or within fourteen days of playtime.
  • Check if there were any prior refunds issued on this account. If yes, then subsequent requests will not be accepted by Valve.
  • Isolate and double-check the Steam ID associated with the account in question.
  • Ensure that all information entered is accurate and up-to-date.

With these details verified, head over to ‘Help & Support’ on your Steam app or website, select ‘Purchases’ from the list provided, and open up a support ticket regarding your query.

From here, Valve should provide an update as soon as possible about whether your request has been approved or rejected.

It’s important to note though that processing times can differ depending upon each situation – so don’t worry too much if you haven’t heard back straight away! Moving on…

Processing Time For Refunds

When it comes to the processing time for refunds on Steam games, the process is usually quite quick.

Most refund requests will be processed within 2-3 hours or one week of submission, and you’ll receive an email confirming the status of your request.

However, depending on a variety of factors including payment method and region, there may be some delays in processing.

In most cases though, you should expect to hear back about the status of your refund soon after submitting it.

To ensure that everything goes smoothly with your refund, make sure all information provided is up-to-date and accurate.

With this taken care of, understanding reimbursement according to payment method should be smooth sailing!

Refunding Steam Games Purchased As Gifts

Coincidentally, there are times when we purchase a game as a gift for someone and then need to refund it.

Refunding games purchased as gifts can be complicated since the payment may have been made in different ways or from various accounts.

In this section, we will discuss how to navigate through these scenarios so that you can successfully complete your refund process.

The first step is to check whether the game was bought with Steam Wallet funds or if it was charged directly to a payment method such as an online bank account or credit card.

If the game was purchased with funds already stored on Steam, then you won’t need to worry about reimbursement of any money back into other accounts.

Simply contact customer support and they will assist you with processing the refund quickly.

However, if the game was paid for using another form of payment, things become more complex.

You’ll need to provide some details regarding where the money came from before initiating a refund request.

How to Refund Steam Games Purchased As Gifts

If you want to refund a Steam game that was purchased as a gift, you can do so within the standard 14-day/2-hour refund period.

To request a refund:

  1. Go to
  2. Select the “Request Refund” option.
  3. You will be asked to provide information about the purchase, including the gift recipient’s name and email address, and the reason for the refund.
  4. Once the request is approved, the funds will be returned to the original purchaser.

Please note that in some cases, Steam may be unable to issue a refund via the original payment method.

Once everything has been finalized and accepted by Valve, both parties involved in the transaction will receive their refunds (or credits) accordingly.

As long as all information provided during the process is accurate and up-to-date, your refund should be completed without issue – allowing you to move onto whatever task lies ahead!

How to Refund Pre-Orders Steam Games?

Have you ever pre-ordered a game, only to find out it wasn’t what you expected?

If so, then you might be wondering how Steam handles refunds for pre-orders.

Luckily, Steam makes the process of refunding pre-ordered games fairly straightforward and easy.

If you have pre-ordered a game on the Steam store and would like to request a refund, you can do so within 14 days of purchase and before the game’s release date.

Here are the steps to follow:

# Step 1: Go to

# Step 2: Log in to your Steam account.

# Step 3: Select “Purchases” from the top menu.

# Step 4: Select the game you pre-ordered from the list of your purchases.

# Step 5: Then click “I’d like to request a refund.”

# Step 6: Follow the on-screen instructions to complete your refund request.

Please note that you can cancel an active pre-order at any time by going to your account details.

Once canceled, your pre-order will no longer be automatically renewed but you will retain access to any benefits or discounts included with the pre-order through the game’s release date.

Refunding Bundles And DLCs

Refunding bundles and DLCs is like navigating a maze – it can be tricky to find your way out, but with the right guide you can make your way back to freedom.

Refunds for these purchases are available, though they come with a few caveats that must be taken into consideration before beginning the process.

When seeking refunds for bundles or digital content, timing is key.

# Step 1: Log into your Steam account and go to the ‘Purchase History’ section.

# Step 2: Find the bundle or DLC you want to request a refund for and click on the ‘Refund’ button.

# Step 3: Read the message that appears and click ‘Next’ if you agree to the refund conditions.

# Step 4: Select a reason for requesting a refund from the list provided.

# Step 5: Enter any additional information in the box provided and click ‘Submit Request’.

# Step 6: Your refund request will be confirmed by email.

# Step 7: You will receive a further email informing you of the outcome of your request within seven days.

Note: When requesting a refund, it is important to note that bundles and DLCs are only eligible for a refund within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred.

It is also important to note that some third-party DLC may not be eligible for refunds as it may irreversibly level up a game character.

How To Refunds For In-Game Purchases in Steam

Unlocking refunds for in-game purchases can be like opening a treasure chest of satisfaction.

For Steam customers, it’s simple to get your hard-earned money back if you’re not satisfied with a purchase.

To request a refund for an in-game purchase in Steam, you must do the following:

# Step 1: Sign in to your Steam account at

# Step 2: Select the option to request a refund for an in-game purchase.

# Step 3: Enter the necessary details about the purchase, including the title of the game, the date of purchase, and the amount paid.

# Step 4: Provide a brief explanation for why you are requesting a refund.

# Step 5: Click “Submit”.

Steam will offer refunds for in-game purchases within 48 hours of purchase, as long as the item hasn’t been consumed, modified, or transferred.

Third-party developers may also offer refunds on in-game items, but this will be clearly marked on the Store page prior to purchase.

Tip: If you are having trouble with the refund, you can contact Steam Support.

Uninstalling The Game Before Refunding

Uninstalling the game should always be done first when seeking to get your funds refunded by Steam.

This vital step ensures that you won’t have access to the game or any of its content after initiating the refund process – thus protecting you and providing some peace of mind as well.

To begin with:

  1. Simply open up your Steam library and right-click on the title you’d like to uninstall.
  2. From here, select ‘uninstall’ from the drop-down menu, which will fully remove all traces of the game from your system.

Once this crucial step has been taken care of, you’re now ready to start pursuing a full refund for the purchase price associated with that particular title.

However, don’t forget: never try and initiate a refund without first uninstalling the software completely…

…otherwise, you might find yourself locked out of accessing both your purchase and any related content!

Taking these steps beforehand will ensure a smooth journey through every stage of obtaining reimbursement from Valve’s digital store.

Refunding Free Games

Refunding free games can be tricky if you don’t know the process. Here are four steps to ensure a successful refund:

  1. First, make sure that you have not used any of the content from the game before requesting a refund—including in-game purchases and DLC.
  2. Second, check your purchase history for an entry with “Free On Demand” listed as its payment method. This is usually how Steam indicates that it was a free game.
  3. Third, open up a support ticket on Steam’s website and explain why you need a refund.
  4. Finally, wait until Steam gets back to you. They will either approve or deny your request depending on their policies at the time.

Once this process is complete, refunds after spending too much money may also be possible but require different steps to follow.

You can follow these steps if you purchase a game on Steam and it becomes free:

  1. Locate the game you purchased on the Steam store.
  2. Click on the game and select the “Refund” option.
  3. Read through the information provided and select “I’d like a refund”.
  4. Steam will provide a confirmation message and refund the money if the game has become free since you purchased it.
  5. If you do not see the “Refund” option, then unfortunately, your money is gone forever.

Refunds After Spending Too Much Money

Paying too much for a game can be painful, particularly if you end up being unhappy with the purchase.

Fortunately, Steam has refund policies in place to help gamers get their money back and restore peace of mind.

Here’s what you need to know about refunds after spending too much money:

  1. You must request a refund within 14 days of purchasing the game.
  2. Refunds are only available on games that have been played less than two hours since purchase.
  3. Only certain countries allow for full refunds without explanation.

Understanding these parameters can go a long way towards helping you receive your money back from an unsatisfactory purchase.

By familiarizing yourself with Steam’s policy, you’ll be able to quickly assess whether or not you qualify for a refund and take action accordingly. Moving forward, it’s important to understand digital rights management (DRM), which will provide further insight into why refunds may be denied at times.

Understanding Digital Rights Management (DRM)

The ever-changing landscape of technology often leaves us stranded in the depths of digital rights management (DRM).

One that requires careful navigation to understand. In this context, we look at refunding Steam games and how DRM can influence consumer behavior.

Understanding what DRMs are is key to comprehending why refunds after spending too much money on Steam games may not be straightforward.

Put simply, these systems protect intellectual property from being illegally distributed or accessed without permission.

This means that developers have control over their product and its distribution but also makes it difficult for consumers to get what they want when they don’t know the rules of engagement with DRM.

When it comes to getting your hard-earned cash back, you need to ensure that you meet all conditions as set out by Valve Corporation.

…Otherwise, you won’t be able to receive a full refund or any refund at all.

So before parting with your money, make sure that you’ve done your research into the game’s Terms & Conditions – such as playtime restrictions and other stipulations – so that if things don’t go according to plan, you’ll still have some options available to you.

Frequently Asked Questions

What If You’ve Been Banned?

You will not be able to receive a refund if VAC (the Valve Anti-Cheat system) has banned you.

What About Discounted Steam Games? Can I Get a Refund?

Yes, you can request a refund for nearly any purchase on Steam, regardless of the sale price, as long as the request is made within the required return period and, in the case of games, if the title has been played for less than two hours.
Upon approval, you will receive a full refund.
Please note that you may not be able to receive a refund via your initial payment method; in such cases, your Steam Wallet will be credited the full amount.

Is It Possible to Request a Refund For Games Purchased Elsewhere?

No, Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).

What is The Maximum Number of Games You Can Refund?

No, there is no limit to how many games you can refund.

Will Steam Refund a Game Over 2 Hours?

No, Steam does not offer refunds for games that have been played for over two hours.
The standard refund policy applies to games that have been played for less than two hours within fourteen days of purchase.

Does Steam Ever Deny Refunds?

Yes, Steam may deny a refund if it appears that you are abusing the refund system, or if the refund request does not meet Steam’s refund criteria.
In order to qualify for a refund, Steam requires that the request be made within two weeks of the original purchase date, and the game must not have been played for more than two hours.
Additionally, some third-party DLC may be nonrefundable, and in-game purchases in non-Valve games are not refundable through Steam.

Will Steam Refund a Game After 2 Months?

No, Steam will not refund a game after two months. Steam’s refund policy states that the request must be made within two weeks of purchase and with less than two hours of playtime in order to be eligible for a refund.

How to Refund DLC in Steam?

You can request a refund for DLC purchased from the Steam store within 14 days of purchase, provided the underlying title has been played for less than two hours since the DLC was purchased and the DLC has not been consumed, modified, or transferred.


The process of refunding a steam game can be complicated and frustrating, but with the right information, it doesn’t have to be.

Knowing what you need to do ahead of time makes getting your money back much easier.

Understanding eligibility requirements and how long you have to request a refund is essential in order to make sure that you get your money back without any issues.

Checking the status of your refund once it has been requested is also important so that you know when the process will be completed.

It’s just like playing Tetris – if all the pieces fit correctly, then things should fall into place quickly and easily.

Refunding games on Steam may seem daunting at first, but with this knowledge backing up your requests, there’s no reason why you shouldn’t receive a full or partial refund depending on the situation.

So don’t let an unexpected issue stop you from enjoying gaming!

Take control of the situation by understanding Steam refunds and knowing exactly what needs to be done for a successful resolution.

You can also read:

How to Gift a Steam Game?

How to Fix Steam Game Won’t Launch?

What Is SteamGames?

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